Privacy Policy / Politique de Confidentialité
Last Updated: 21/07/2025
Data Controller
A Load of Waffle
1 village de Bois Audran
18100 THENIOUX
Email: charlotte@aloadofwaffle.com
Phone: +33 6 42 00 04 90
What Information We Collect
We collect information you provide directly to us, including:
- Name and contact details (email, phone number)
- Information about your administrative needs and circumstances in France
- Messages and communications with us
- Payment information (processed securely through third-party providers)
How We Use Your Information
We use your information to:
- Provide our French administrative assistance services
- Respond to your inquiries about living in France
- Improve our services and website
- Comply with French legal obligations
Legal Basis for Processing (GDPR)
We process your personal data based on:
- Legitimate interests – to provide our services and improve our business
- Contract performance – to deliver services you’ve requested
- Consent – for marketing communications (where applicable)
- Legal obligation – to comply with French administrative and tax requirements
Data Retention
We retain your personal data:
- Active clients: Duration of service relationship plus 5 years
- Prospects: Maximum 3 years from last contact
- Financial records: As required by French law (typically 10 years)
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request the deletion of your data
- Object to processing
- Request data portability
- Withdraw consent (where applicable)
To exercise these rights, contact us at charlotte@aloadofwaffle.com
International Transfers
Your data is primarily processed within the European Union (EU). Any transfers outside the EU are made with appropriate GDPR safeguards.
Cookies and Tracking
We use:
- Essential cookies for website functionality
- Analytics cookies (with your consent) to understand website usage
- No advertising cookies
You can manage cookie preferences through your browser settings or our cookie banner.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Contact for Privacy Matters
Email: charlotte@aloadofwaffle.com
Complaints
You can file a complaint with:
- CNIL (French Data Protection Authority): www.cnil.fr
- ICO (UK): www.ico.org.uk (for UK residents)
